IT Service Management Team Leader (m/f/d)
- Bremen
- Professional Experience (Senior Level)
- IT
- Full-time
- Annual Salary: 60,000–70,000 EUR
- Permanent
Your energy, your future, your job at wpd.
At wpd, we have been successfully developing and operating onshore wind and solar farms for nearly 30 years and are one of the leading companies in the renewable energy sector. For us, being mindful of the environment also means being mindful of our employees, who contribute to the company’s growth every day. Together, we want to bring about positive change. For us. For wpd. For the energy transition in Germany and around the world.
Join our IT team in Bremen as
IT Service Management Team Leader (m/f/d)
Your responsibilities with us:
- Leading our User Help Desk (1st-level support) team, which currently consists of 5 members, at the national level
- Optimizing and managing ITSM processes, including the interfaces with the individual IT departments
- Taking responsibility for the ITSM processes within the Salesforce-based ITSM solution, as well as their ongoing technical development and expansion
- Further developing the existing IT service catalog and establishing SLAs for internal and external IT service recipients
- Preparation of reports, quality assurance, and service and process optimization in IT operations based on relevant KPIs
Your Profile:
- A completed degree in business administration, computer science, or a comparable field of study
- Professional experience in operational IT environments with approximately 2,000 end users, multiple international locations, and standard downstream IT infrastructure
- Ability to work independently and to plan, implement, and effectively advocate for complex change processes
- Passion for the conception and design of IT service management processes
- Excellent communication skills, including with non-technical stakeholders
- Excellent written and spoken German and good written and spoken English
- Strong startup mindset: customer focus, agility in practice, a sense of responsibility, questioning routines, and working as equals
- Interest in regular professional development
About us:
Founded in 1996 as a two-person operation, we now have 1,400 employees across 32 countries in Europe, North and South America, and Asia, and we play a key role in protecting our climate. In Germany, we are taking responsibility for a better future at 18 locations.
