Wind Energy Customer Manager / Account Manager (m/f/d) (2-year fixed-term contract)
JOB ID: 12339
LOCATION: Hamburg, DE, 22419
DEPARTMENT: Service
As a Customer Manager (m/f/d) in the Service department, you will serve as the primary point of contact for our existing customers and be responsible for the comprehensive support of their wind turbines during ongoing operations. Your focus will be on building and developing long-term customer relationships as well as proactively managing all customer-related issues.
Working closely with our regional operations management and internal departments, you will make a significant contribution to customer satisfaction and sustainable business development.
YOUR RESPONSIBILITIES
- Comprehensive support and strategic development of existing customers in the service department
- Primary point of contact for plant operators as well as technical and commercial management teams
- Proactive management of all customer-related issues throughout ongoing plant operations
- Management and coordination of internal interfaces to ensure optimal customer solutions
- Identifying opportunities for further developing customer relationships (e.g., services, yield optimization, contract adjustments, and renewals)
- Supporting sales activities in the existing business
- Responsibility for structured, contract-compliant reporting and the complete documentation of all relevant customer interactions
YOUR PROFILE
- Completed commercial training or a comparable qualification
- Initial or several years of experience in account management, customer management, or B2B customer service
- Strong interest in technical topics, ideally in the field of renewable energy or wind energy
- Strong customer focus and a passion for actively building and developing relationships
- Structured, independent, and solution-oriented approach to work
- Proficiency with common IT systems (e.g., SAP, MS Office)
- Excellent written and spoken German and good written and spoken English
YOUR BENEFITS
Nordex offers a wide range of attractive benefits—here is a selection of what you can expect from us.
#GreenerFuture: Help shape a sustainable future with us—your work makes a real contribution to the environment.
#Flexibility: Work-life balance is important to us – we offer flexible working hours, various work models, and up to 8 days of remote work per month.
#Mobility: We promote sustainable mobility – We provide an 80% subsidy for the Deutschlandticket and a €15 employer contribution toward bike leasing.
#CareForTomorrow: With our company pension plan and the option for disability insurance, you’re already well-protected for tomorrow.
#Health: Your health matters – We offer health days, company sports, office yoga, and free support through the pme Family Service.
#Holiday: If you work, you deserve a vacation – With us, as a full-time employee, you’re entitled to 30 days of vacation per year, plus December 24 and December 31 off.
#OneCompany: Together we achieve more—with over 10,000 employees from 95 countries, we value and promote an international and collegial corporate culture.
#Corporate Benefits: Saving made easy—take advantage of attractive discounts on travel, technology, and much more.
*Some offers may vary by location
Nordex is committed to equal employment opportunities. All decisions in the application process are made regardless of religion, age, gender, skin color, nationality, or disability, and in full compliance with all applicable laws.
Severely disabled applicants and those of equivalent status are given special consideration if equally qualified.
Part-time employment is generally also available.
