Wind Energy Customer Manager / Account Manager (m/f/d) (2-year fixed-term contract)
JOB ID: 12339
LOCATION: Hamburg, DE, 22419
DEPARTMENT: Service
As a Customer Manager (m/f/d) in the Service department, you will serve as the primary point of contact for our existing customers and be responsible for the comprehensive support of their wind turbines during ongoing operations. Your focus will be on establishing and developing long-term customer relationships, as well as proactively managing all customer-related issues.
Working closely with our regional operations managers and internal departments, you’ll make a significant contribution to customer satisfaction and sustainable business growth.
YOUR RESPONSIBILITIES
- Comprehensive support and strategic development of existing customers in the Service department
- Serving as the primary point of contact for plant operators as well as technical and commercial management teams
- Proactive management of all customer-related issues throughout ongoing plant operations
- Managing and coordinating internal interfaces to ensure optimal customer solutions
- Identifying opportunities for further developing customer relationships (e.g., services, revenue optimization, contract adjustments, and renewals)
- Supporting sales activities in the existing customer base
- Responsibility for structured, contract-compliant reporting and the complete documentation of all relevant customer interactions
YOUR PROFILE
- Completed business training or a comparable qualification
- Initial or several years of experience in account management, customer management, or B2B customer service
- Strong interest in technical topics, ideally in the field of renewable energy or wind energy
- Strong customer focus and a passion for actively building and developing relationships
- A structured, independent, and solution-oriented approach to work
- Proficiency with common IT systems (e.g., SAP, MS Office)
- Very good written and spoken German and good written and spoken English
YOUR BENEFITS
Nordex offers a wide range of attractive benefits—here’s a glimpse of what you can expect from us.
#GreenerFuture: Help us shape a sustainable future—your work makes a real difference for the environment.
#Flexibility: Work-life balance is important to us—we offer flexible working hours, various work schedules, and up to 8 days of remote work per month.
#Mobility: We promote sustainable mobility—we provide an 80% subsidy toward the Deutschlandticket and a €15 employer contribution toward bike leasing.
#CareForTomorrow: With our company pension plan and the option for disability insurance, you’re already well-protected for tomorrow.
#Health: Your health matters – We offer health days, company sports, office yoga, and free support through the pme Family Service.
#Holiday: If you work, you deserve a vacation—as a full-time employee, you’re entitled to 30 days of vacation per year, plus December 24 and December 31 off.
#OneCompany: Together, we achieve more—with over 10,000 employees from 95 countries, we value and promote an international and collegial corporate culture.
#Corporate Benefits: Saving made easy—Take advantage of attractive discounts on travel, technology, and much more.
*Some offers may vary by location
Nordex is committed to equal employment opportunities. All decisions in the application process are made regardless of religion, age, gender, race, nationality, or disability, and in full compliance with all applicable laws.
Applicants with severe disabilities and those deemed equivalent are given special consideration if equally qualified.
Part-time employment is generally also available.
