IT Service Desk Agent (m/f/d)
The UKA Group is one of Germany’s leading renewable energy project developers. The Group’s project pipeline currently totals more than 19 gigawatts across all its markets. Through its operations management company, UKB, it also manages the operations of wind and solar farms.
Let’s work together to successfully implement the energy transition. To this end, we’re looking for you to join our team in Bielefeld as an IT Service Desk Agent (m/f/d).
Your Contribution to the Energy Transition
- Shape IT support worldwide: You’ll be a key point of contact at the IT service desk, supporting employees at all our locations worldwide by handling and resolving IT inquiries and issues
- Ensure smooth operations: You’ll be responsible for first-level support, including receiving, categorizing, and prioritizing tickets, as well as escalating them to second-level support
- Set global standards: You will develop and document best practices and solutions to ensure a consistently high level of service quality at all locations worldwide
- Build skills: You’ll support employees in various countries in using IT systems through guides and FAQs, helping them make the most of their digital work environment
- Develop solutions: You provide fast and effective support for technical challenges, such as network, hardware, or software issues, including for international teams.
- Support: You’ll help ensure that all IT systems worldwide run smoothly by actively contributing to the further development and optimization of global IT support
In addition to your energy, you bring the following to the table
- You have in-depth knowledge of IT support and hands-on experience with ticketing systems as well as Windows and Microsoft 365 applications
- You are confident working with hardware, networks, and common IT solutions
- You have good written and spoken English skills so that you can also handle inquiries from international colleagues
- You’re passionate about IT topics and find creative solutions to technical challenges
- Your strengths include your ability to solve problems quickly and your communication skills in explaining technical concepts clearly—even in English
- You are characterized by an independent, process- and solution-oriented approach to your work
- You’re open to new technologies and enjoy continuous professional development
- You have a driver’s license and enjoy traveling to other UKA locations
What we offer you
- A permanent position with 30 days of annual leave
- Challenging and varied work in an ambitious and internationally active company
- Flexible work hours and the option to work remotely
- A monthly benefit in kind worth 50 euros (net)
- Digital meal voucher worth up to 50 euros (net)
- Contribution to the company pension plan (20%)
- Tailored, subject-specific professional development opportunities
- Regular company and team events, as well as group sports activities
- Free hot beverages (coffee, tea, etc.) and a basket of fruits and vegetables
Compared to other German companies, UKA employees feel a stronger-than-average sense of connection to the company. They take pride in their projects and achievements. High quality standards are deeply ingrained in the workforce. As an employer, UKA is committed to providing comprehensive support to its employees to enable top performance and personal professional success. Employees’ high level of loyalty and passion for their work are fostered through flexible work arrangements. Fair compensation, comprehensive employee benefits, and personalized professional development opportunities make UKA a sought-after employer. Key aspects of working at UKA are independently assessed through regular surveys, laying the foundation for the company’s continuous improvement.
We value diversity and welcome all applications—regardless of gender, nationality, ethnic or social background, religion, disability, age, or sexual orientation.
You are applying for a position at UKA Umweltgerechte Kraftanlagen GmbH & Co. KG.
As part of our hiring process, we conduct a background check for this position (e.g., reference and identity verification). This is, of course, done only with your consent and in strict compliance with data protection regulations.
If you have any questions, please feel free to contact us in advance, but we ask that you submit your application materials exclusively via our application form.
Please reference JOBVERDE in your application.
